Last Updated: 18 Nov 2025

Welcome to Clanstays Private Limited.
By using our website www.clanstays.com
or booking our travel services, you agree to the terms written below.
Please read them carefully.

1. Company Information

Clanstays Private Limited provides travel packages, hotel bookings, transportation, and pilgrimage tours including Char Dham, Do Dham, Uttarakhand tours, and more.

2. Use of Our Website

You agree to:

Use the website for lawful purposes

Not misuse, copy, or download our content without permission

Provide correct and real information while booking or enquiring

We may update the website at any time.

3. Booking Policy

When you book a package or service:

You must provide correct personal and travel details

Booking is confirmed only after advance payment

Final itinerary may change due to weather, road, or safety conditions

We will send all confirmations through email/WhatsApp

4. Payments

Payments must be made through approved methods on our website or through our team

We do not store any card or banking information

All prices on the website may change based on availability, season, or supplier changes

5. Cancellation & Refund Policy

Cancellations depend on package type, hotel policies, helicopter rules, and supplier terms

Refunds (if applicable) are processed within a reasonable timeframe

Some bookings may be non-refundable (for example: helicopter tickets, last-minute hotel bookings)

If you want, I can prepare a separate Cancellation & Refund Policy page.

6. Travel Requirements

You are responsible for:

Carrying valid ID proof

Following safety rules at temples, trekking routes, and high-altitude areas

Being medically fit for travel (especially for Char Dham and Kedarnath routes)

Clanstays is not responsible for issues caused by your personal health conditions.

7. Changes to Itinerary

Sometimes plans may change due to:

Weather

Roadblocks

Government orders

Natural events

Helicopter delays

Safety concerns

In such cases, we will try our best to provide an alternative, but no guarantee of the exact itinerary or timings.

8. Third-Party Services

We work with hotels, transport companies, helicopter operators, and other partners.
We are not responsible for:

Their mistakes

Service quality

Delays

Cancellations

Pricing changes

But we will always try to assist you in resolving issues.

9. Liability

Clanstays is not responsible for:

Loss of luggage or personal items

Accidents, injuries, or delays due to natural or external reasons

Missed flights/trains due to personal delays

Weather-related cancellations

Mistakes caused by incorrect information shared by the customer

Customers must travel at their own risk and follow safety instructions.

10. Intellectual Property

All content on our website — text, images, itineraries, logo, packages — belongs to Clanstays Private Limited.
You cannot copy or reuse it without written permission.

11. Contact Information

For any questions, support, or complaints:

Clanstays Private Limited
Email: [clanstays350@gmail.com]
Phone: [8077168632]
Address: 16/4 B, EC Road, next to income tax office, irrigation colony, Karanpur, Dehradun, Uttarakhand 248001